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FAQS
Frequently Asked Questions & Troubleshooting Information
I'm having trouble viewing your videos, how do I correct this issue?
Viewing our videos from your PC, MAC, iPhone, iPad or Android-based Internet-connected device is extremely simple. In fact, since we are using a standards-based video player called FlowPlayer (www.flowplayer.org), all that is required is a high-speed Internet connection (greater than 384Kb download speed is recommended) and a compatible browser - Internet Explorer, FireFox, Safari, Google Chrome or others.
If by chance you do having some issues viewing our videos, please do the following and send us the requested information below to aid us in troubleshooting your issues:
1) What version of browser are you using ( i.e. Firefox x, Internet Explorer, etc)?
2) What version is your operating system (i.e. Windows XP, Windows Vista, Mac OSX, iPhone iOS version, etc)?
3) Email us a description of what you are seeing. If possible, please take a screenshot and email it to us as well.
4)
Test Your Internet Connection Speed:
a) Go to http://www.speedtest.net/
b) Select a location on the map closest to your home city
c) Let the test complete processing
d) From the results page, under Your Speed Test Result, please provide us with: 1) Download Number 2) Upload Number
5) Email us this information by clicking here.
How do I cancel my subscription?:
1) Logon into your DemandSports account - Click Here to Logon
2) Go to the Members Area and then go to Add/Renew/Cancel Subscriptions or Click Here
3) Scroll down to the lower right hand side of the screen
4) Find the "Payment History" section
5) Locate the current membership under the "Product" column and Select the "Cancel" link.
This will cancel your recurring subscription, and will prevent further renewals from occurring.
I'm having other issues, what should I do?
Contact Us by clicking here.